Fultra

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Privacy Policy

This Privacy Notice has been prepared in accordance with the Federal Law on the Protection of Personal Data Held by Private Parties, its Regulations, and any other Privacy Notice Guidelines (hereinafter, the “Law”). This Privacy Notice is part of the website fultra.mx (hereinafter, the “Website”).

FULTRA, S.A.P.I. DE C.V. (“FULTRA”) is a Mexican commercial company with its registered office at Pabellón M | Avenida Constitución, Colonia Centro, Monterrey, Nuevo León, C.P. 6400, telephone: 800-123-3312. FULTRA will be responsible for collecting the personal data provided by the owner of such data (hereinafter, the “Owner”), as well as for the use and protection of such data.

One of FULTRA’s main priorities is to respect the privacy of its clients, potential clients, and anyone who accesses the Website, while keeping the information and personal data it collects secure. The purpose of this Privacy Notice is to inform FULTRA’s clients and users about what kind of data it collects, how it stores such data, the purpose of such storage, how it protects the data, the scope of its commitment to confidentiality, and the rights of the data Owner. In general, this Notice informs clients about FULTRA’s privacy practices regarding personal data.

 

PERSONAL DATA WE COLLECT

 

For the purposes outlined in this Privacy Notice, FULTRA may collect personal data when the Owner provides it directly through a service counter, an account executive, a survey, when visiting the Website, or when using our online services. The personal data that may be collected from the Owner is processed under the principles of consent, information, quality, purpose, loyalty, proportionality, and responsibility in compliance with the provisions of the Law (hereinafter, “Personal Data”).

 

The Personal Data that may be collected by FULTRA includes:

 

(i) Full name of the Owner;

 

(ii) Phone number (mobile or office);

 

(iii) Email address (personal or work);

 

(iv) Address of the Owner;

 

(v) RFC (Federal Taxpayer Registry);

 

(vi) CURP (Unique Population Registration Code).

 

Sensitive Personal Data

 

The information that FULTRA requires for billing and delivery of its professional services, whether through its own means, subsidiaries, and/or courier services, does not include sensitive personal data.

At FULTRA, the personal data that is collected, as well as the information that is requested, is stored in separate databases. The information must be accurate and complete. The client or user shall always be responsible for the data provided, and in no case shall FULTRA be responsible for the accuracy thereof.

 

COOKIES AND HOW THEY ARE USED

 

The Website may occasionally use cookies, which are small data files generated on your computer that can transmit technical information without providing references that allow personal data to be identified.

Cookies are small pieces of information stored by your browser on your computer’s hard drive at the request of the website. Cookies from the Website and other FULTRA websites do not contain any personal information but are used to track temporary information such as the content you upload and download.

The Owner may configure their browser to notify and reject the installation of cookies sent by the Website, without this affecting their ability to access the content. However, FULTRA is not responsible if the deactivation of cookies prevents the proper functioning of the Website.

The use of cookies allows the Website to remember information that the Owner entered, even when membership is not required on the Website. The information that may be collected through cookies serves the following purposes:

  • Remember your country and language preferences
  • Help us understand the size of our audience and traffic patterns
  • Collect and record information about what you viewed on the Website
  • Manage and present information from the Website and photographs displayed on your computer
  • Provide you with information specific to your interests

 

PURPOSE OF COLLECTING PERSONAL DATA

Personal Data requested through the Website, with prior express consent, will be used for the following purposes:

 

Primary Purposes (necessary for the legal relationship):

 

(I) Register suppliers and/or clients in its internal system;

 

(II) Make calls and/or send emails for negotiations and/or discussions with representatives;

 

(III) Consult government websites for information and status on certifications held;

 

(IV) Enter into agreements and/or contracts related to the commercial relationship;

 

(V) Provide the services and products requested through the Website, as well as inform you of any changes thereto so that you can evaluate the quality of the service we provide;

 

(VI) Provide better client or user service.

 

Secondary Purposes (not essential for the legal relationship):

 

In addition to the primary purposes, FULTRA will collect your Personal Data for the following secondary purposes:

 

(I) Allow you access to any of the properties where our offices, warehouses, and workshops are located;

 

(II) Share with controlling companies, subsidiaries, or affiliates under the common control of FULTRA, a parent company, or any company in the same group of controllers operating under the same internal processes and policies, as well as their associates;

 

(III) Provide information about current products, new products or services, in accordance with the client’s interests, as well as changes and modifications to the products or services we offer;

 

(IV) Send newsletters, emails, or any other messages via mobile phone, Facebook, Instagram, or Twitter.

 

If you do not want your personal data to be used or processed for the secondary purposes indicated above, you have the right to express your refusal freely, in an informed manner, and expressly through the means that FULTRA makes available to you for this purpose. Your refusal in this regard will not affect your relationship with us, and we guarantee the protection of your rights in accordance with the law.

The Personal Data collected allows FULTRA to have all the necessary information to quote the requested services and contact clients or users when necessary to complete sales and service provision procedures.

 

PERSONAL DATA PROTECTION

 

FULTRA complies with technological, physical, and administrative security measures to protect Personal Data and will endeavor to install any other additional technical means and measures at its disposal to ensure the integrity, confidentiality, availability, and proper use of Personal Data, preventing its loss, transmission, and unauthorized access.

Notwithstanding the foregoing, and because security measures may be susceptible to violations due to issues beyond FULTRA’s control, FULTRA undertakes to inform the Owner in the event of any breaches of our security measures, so that the Owner can take the appropriate measures to defend their rights.

 

LIMITATION OF USE AND DISCLOSURE OF INFORMATION

 

In our program to notify you of offers and services via email, only FULTRA has access to the information collected through the Website. This type of advertising is conducted through promotional emails, which will only be sent to you and those contacts registered for this purpose. You can change this setting at any time.

If you wish to stop receiving promotional messages from FULTRA, you can request this by sending a notice to our personal data department at the address mentioned at the beginning of this Notice or by sending a request to:

 

  1. fultrateescucha@resguarda.com for Servicios Fultra and Fultra-Capital Group
  2. fruehaufteescucha@resguarda.com for Fruehauf de México
  3. ampartteescucha@resguarda.com for Amparts and PROMARE
  4. sierranorteteescucha@resguarda.com for Sierra Norte and Fultra Soluciones
  5. idealeaseteescucha@resguarda.com for Idealease Noreste

 

ARCO RIGHTS (ACCESS, RECTIFICATION, CANCELLATION, AND OPPOSITION)

 

The Owner may at any time express their refusal to allow their Personal Data to be processed for any purpose not necessary to comply with the legal relationship between them and FULTRA, or at any time revoke the consent they have given for the processing of their Personal Data, limit the use or disclosure thereof, and exercise their rights of access, rectification, cancellation, and opposition (“ARCO Rights”).

The Owner has the right to access, rectify, and cancel their personal data, as well as to oppose the processing thereof or revoke the consent they have given to FULTRA for this purpose, by sending a request to the sales department via the email addresses mentioned in the section “Limitation of Use and Disclosure of Information” or by calling 800-123-3312, which has been specifically designated by FULTRA as responsible for the protection of Personal Data and who will provide the appropriate guidance to respond to the request for access, rectification, cancellation, or opposition (hereinafter, the “Request”).

 

Requirements for ARCO Rights Requests

 

The Request must contain and be accompanied by the following information:

 

(i) The name and address or email address of the Owner;

 

(ii) Documents proving the identity of the Owner (e.g., voter registration card or passport);

 

(iii) A clear and precise description of the Personal Data with respect to which the Owner seeks to exercise any of the ARCO Rights;

 

(iv) Clear specification of whether the request is for access, rectification, cancellation, or opposition;

 

(v) The reason for the request;

 

(vi) The modifications to be made if the request is for the rectification of personal data.

 

Response Timeline

 

Once the request has been made, FULTRA will notify you within 20 (twenty) calendar days of receiving the request of the decision made. If the request is granted, it will take effect within 15 (fifteen) calendar days of the decision being communicated. FULTRA may extend the aforementioned deadlines on one occasion when the circumstances of the case warrant it.

 

TRANSFER OF INFORMATION TO THIRD PARTIES

 

The Owner’s personal data will not be provided to third parties under any circumstances without prior authorization.

The Website may contain links to third-party websites, products, and services. The information collected by third parties, including location or contact details, is governed by their respective privacy policies.

The Website may contain links to websites outside of FULTRA owned by third parties, which have been placed there for the convenience of the Owner. The inclusion of any link on the Website does not imply acceptance or endorsement by FULTRA of the content of said website, nor does it represent any type of relationship between FULTRA and the owner of said website. Any link located on our Website that redirects you to another website is not under the control of FULTRA, and we are not responsible for its content or for the information or personal data that the Owner provides therein.

 

CHANGES TO THE PRIVACY NOTICE

 

FULTRA may modify this Privacy Notice whenever necessary to adapt it to legislative, regulatory, jurisprudential, or administrative changes, or for any legitimate purpose related to the company. Any modification made to this Privacy Notice will be published and announced on the Website in the Privacy Notice section.

FULTRA recommends that users periodically read this Privacy Notice to be aware of any changes made to it.

 

ACCEPTANCE OF TERMS

 

This Privacy Notice is subject to the terms and conditions of all FULTRA websites, which constitute a legal agreement between the client or user and FULTRA. If the client or user uses the services on any of the FULTRA sites, it means that they have read, understood, and agreed to the terms set forth above. If you do not agree with these terms, you should not provide any personal or professional information, nor use the services of FULTRA’s sites.

If you have any questions or concerns about the processing of your Personal Data in accordance with this Privacy Notice, or regarding your privacy when using FULTRA’s services, please contact us via the email addresses provided in the “Limitation of Use and Disclosure of Information” section of this Privacy Notice or write to us at the following address: Pabellón M | Avenida Constitución, Colonia Centro, Monterrey, Nuevo León, C.P. 6400, or by calling: 800-123-3312.

 

The area responsible for handling matters related to the management of Personal Data will collaborate with you to resolve any questions you may have about this Privacy Notice.

 

DATE OF LAST UPDATE

This Privacy Notice was last modified on August 8, 2025.